Agua Caliente Casino Rancho Mirage

“I would definitely stay here again”

The place was clean; nothing to complain about.

Timothy·منذ 4 أشهر

“GREAT”

Everything was spotless—clean, clean, clean—and the staff were extremely nice! The concert was fantastic!

C·منذ 5 أشهر

“Best casino resort experience I have had including Vegas.”

The staff were very helpful and always ready to answer questions, but the location is much less crowded.

Betty·منذ 6 أشهر

“Left one hour after check-in. Terrible experience.”

I had a very disappointing and upsetting experience at this hotel. I was traveling with my trained service dog. Before booking, I sent a message to confirm that my service dog would be allowed during my stay. The hotel confirmed it was fine, and I also mentioned it again during check‑in. After I checked in, the luggage attendant brought my bags to the room and entered the room without asking for permission. Once inside, he even started opening the fridge, where I had just placed my dog’s food. This was extremely inappropriate and invasive. My service dog barked twice because a stranger suddenly walked into the room and started opening things. She is a trained service dog and does not bark unless something unusual happens. The employee also made a comment saying he didn’t want to get bitten by my dog, which was completely unnecessary. My dog has never bitten anyone. His behavior was impolite and disrespectful. About 10 minutes after my luggage was delivered, I received a call from the front desk saying that someone had complained about my dog and that if she barked again she would be removed from the hotel. Everything happened so fast that I don’t even know if there was actually someone in the room next door. This hotel is not cheap, especially during the Indian Wells Tennis Tournament, and I paid a lot to stay there. Instead of enjoying my trip, this situation completely ruined the experience. Because of how uncomfortable I felt, I packed my bags and left immediately. I stayed less than one hour, yet I was still charged for the first night. On top of that, I had to find another hotel the same day, and because of the tournament prices I ended up paying even more than I originally planned. Between someone entering my room without permission, opening the fridge, the inappropriate comments about my dog, and the way the hotel treated us afterward, the entire situation was unacceptable. I will never return

Raquel·منذ 7 أشهر

I liked the lazy river. The smoking policy was a negative.

David·منذ 8 أشهر