voco Laguna Hills by IHG

I loved it and would stay again; I can’t complain.

Emily·منذ شهر

“We enjoyed our stay and the staff was exceptional!”

It’s always so inviting! Maybe take out the plug on the same wall as the sliding door to the bathroom, because one of our phones was charging there and a kid hit the charging block when coming out of the bathroom—removing it would be best :)

Jessica·منذ شهر

“One of the worst hospitality experiences we have ever had”

The pool was ok, but the service was terrible. Condon on our floor handled our arrival to the room. Extremely loud road works outside kept us awake all night with no notification that these were going on. The room alarm clock went off at 11.45pm, waking up the whole family. The treatment from the front desk staff was unsympathetic and not very professional.

Joel·منذ شهرين

“Great stay, wish the restaurant was open all day, and the bar later”

I liked how cozy it was, great atmosphere, pool, big towels, and very clean. The amenities were quality; the shampoo and conditioner were nice. Dinner was great, the dining room was lovely, the bar lounge was too. The coffee machine was a luxury and it had decaf because I can’t drink caffeine—I loved that. The price of breakfast was a bit much, $22 for eggs benedict without potatoes, and the benedict sauce tasted bad; it was really gross, glad I had it on the side.

Amber·منذ 3 أشهر

“Breakfast should be cheaper. The restaurant should open later for dinner.”

Nice place. Front desk people were nice. Housekeeping forgot to clean the room . I did have the sign on the door to clean the room and they never came

Glenn·منذ 4 أشهر