The Queen at Chester Hotel, BW Premier Collection

The value for money was really good and the room was pleasant.

Dominique·منذ 3 أسابيع

“Luxurious hotel with excellent food, which takes you back to a bygone era.”

I was blown away by the bedroom and bathroom, and the staircase looked truly impressive; the photos and artwork throughout the hotel were fantastic. The evening meal was delicious, and the breakfast offered veggie sausages that were already prepared, which is a rarity. We did encounter a few technical hiccups with check‑in and with pre‑booking or paying for the evening meal, but the staff handled everything smoothly. The lift was small, and in an old, luxurious property like The Queen, I’m not sure that could be fixed.

Julia·منذ 3 أسابيع

The location was fine, but weeks of emails led to no setup for my birthday: the room was dirty, the bathrobes were unclean, cups were chipped, the shower flooded the bathroom, the suite was supposed to have a complimentary minibar that was empty, and the check‑in guarantee of 2 pm meant we couldn’t arrive until 5 pm. Staff promised cleaning but it didn’t happen. The next morning, after we mentioned the leaking shower again, we were told we could change rooms at 2 pm, but after waiting 30 minutes in line the room wasn’t ready, causing us to miss lunch reservations and other plans. We finally entered a new room just before 6 pm, only to find dirty bathrobes, an empty mini fridge, and unclean bed linen. They offered a complimentary meal that took over an hour to arrive, with half of the fish and lamb overcooked and the chips undercooked. Netflix was unavailable because the hotel didn’t have a license. The manager had one explanation, used every excuse, and then threatened to not help because I was “aggressive” while I was actually crying and struggling with ADHD and autism after 47 hours of problem‑solving and the previous 24 hours of repeated issues, ruining my birthday. I had spent weeks explaining my mental health challenges and ensuring problems were removed—this ruined my birthday, caused nothing but stress, and it is not a 4 * hotel. You’re better off at the Premier Inn or Travelodge.

Jacqueline·منذ 3 أسابيع

“Sehr gutes Hotel an ausgezeichneter Lage”

Lage neben dem Bahnhof für ÖV-Benutzer genial. Hotel hat Geschichte und strahlt besonderen Charme aus. Es gibt viele Räumlichkeiten neben dem Zimmer, wo man sich aufhalten kann. Das Zimmer war ruhig. Dusche angenehm. Warmwasser kommt schnell. Das Personal gibt sich viel Mühe, den Kundenwünschen gerecht zu werden. Frühstück reichhaltig, gleichzeitig hätte ich gerade bei den Früchten etwas mehr Abwechslung gehabt. Die Stadt und Sehenswürdigkeiten lässt sich zu Fuss in 15-20 Minuten erreichen. Einmal mehr Badewanne-Dusche. Vor allem für handicapierte oder ältere Menschen etwas schwierig. An einigen Stellen merkt man schon, dass weitere Renovationsarbeiten nötig wären wie z.B der Spalt bei der Türe zwischen Gang und Zimmer

Daniel·منذ 3 أسابيع

La ubicacion Amplitud habitacion. Habitaciones muy viejas con techos descorchados bañera vieja y suelo viejo

Lili·منذ 3 أسابيع