Atour Light Hotel Shanghai Xujiahui Jiaotong University

“Poteva essere meglio”

The location is perfect for a business hotel. The service, the reception staff were chaotic, they don’t speak English and make promises they don’t keep. Specifically, in the booking made with Booking, I had requested a third bed in a larger room (which indeed cost more), but after assuring me via email that they would accommodate my request, it was not done. We had to book an extra single room at twice the price of the original reservation. Even for check‑out, we had agreed to a late check‑out at 20:00, but the next morning they told us to leave the rooms at 14:00! After protesting, they only allowed us a single room until 18:00. Poor customer service, not up to international standards for a hotel of this level. Too bad.

Vincenzo·منذ شهر

“Good”

This hotel offered a convenient location and a clean, modern environment, but fell short in a few areas, particularly with regards to in-room amenities and the functioning of the air conditioning system.

Mindaugas·منذ سنتين

This hotel's prime location and modern facilities made for a pleasant stay, but some guests may find the lack of a refrigerator and an older elevator to be drawbacks, and non-Chinese speakers may encounter communication difficulties.

Xu·منذ سنتين

Although this hotel offered a cozy and comfortable room with a modern atmosphere, the check-in process was complicated, and language barriers made communication challenging, particularly for non-Chinese speakers.

Patrick·منذ سنتين

The hotel's prime location and professional staff made for a convenient and efficient stay, but the lack of language skills and windowless room were notable drawbacks.

Aman·منذ سنتين