The property itself is beautiful. The location is absolutely stunning, the pool area is breathtaking, our suite was spacious and very comfortable, and the food was very good. However, a large electricity cable running prominently across the outlook significantly detracts from what would otherwise be an exceptional view. Unfortunately, the service also seriously let the hotel down. During the day, service around the bar and pool area was extremely poor. More concerning was what happened with a pair of sunglasses we accidentally left on our table at dinner. We realised the following morning and immediately informed reception. Given how isolated the hotel is, and that the sunglasses were left on a restaurant table within the property, their disappearance was particularly troubling. To be fair, members of the kitchen team tried to help us look for them the following day. However, the wider response was extremely disappointing. We left our telephone number but received no call or proactive update. Instead, we had to approach reception ourselves on three separate occasions, only to receive a brief response that the sunglasses had not been found. Nobody appeared to take ownership of the matter or make any meaningful effort to establish what had happened. We obviously cannot know who took the sunglasses. Nevertheless, having an item disappear from a dinner table inside the hotel—and then encountering such limited concern, communication and accountability—left us feeling extremely uncomfortable. It is a real shame because the property has so much going for it. With substantially better service, professionalism and follow-through, it could be an exceptional hotel. Our experience, however, fell well below what we would expect at this level
Cecilia·منذ 4 أسابيع