The service staff were untrained, the food was very bad, the rooms were very plain and noisy.
Constanzaمنذ أسبوع
لحظة من فضلك…
★★★·Bogotá·7.2
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أو اكتبها ببساطة — «حوالي يوم 20، ثلاث ليالٍ»
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Located in Bogotá, Aw Hotel Serenity Ferial offers modern rooms with private bathrooms, city views, work desks, dining areas, and free WiFi. The hotel features a 24-hour front desk, concierge service, minimarket, tour desk, luggage storage, and express check-in and check-out. Guests enjoy an American breakfast and a 6-minute walk to Corferias International Exhibition Center, 8 km from El Dorado International Airport.
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كيف يقيّم النزلاء الفندق، جانبًا بجانب.
The service staff were untrained, the food was very bad, the rooms were very plain and noisy.
Constanza·منذ أسبوع
I made the reservation and said it was an app error that they had no availability, so they made me stay elsewhere. Everything else.
Hernandez·منذ 3 أسابيع
They cancelled our reservation upon arrival at the hotel, exactly at 5:30 am. Curiously, if we had cancelled at that time, according to their policies we would have incurred a fee, yet they had no mercy and cancelled at that hour, claiming Booking’s platform was broken; that’s an insult to users and we would never recommend it.
Carlos·منذ 3 أسابيع
Nada no me aloje, realicé una reserva desde abril para octubre y faltando 1 semana me cancelaron sin ofrecerme opciones alegando una supuesta fumigacion, pero falso se trataba que había un concierto muy grande en la ciudad y no respetaron mi reserva. Mal servicio
Liliana·منذ 3 أسابيع
Everything was perfect.
Viviana·منذ شهر