“Disappointing. Would not stay again.”
The hotel’s location is good. I was disappointed with the service: many requests went unanswered—no help with a pool umbrella, no towels, and almost no pool staff to ask for drinks. I was told there was no pool service, then that changed when I asked. The restaurant tried to charge me for a salad I didn’t order, only fixing it after I complained. Service was lacking everywhere except breakfast, which was nice. Small 5‑star expectations were unmet: inconsistent bag assistance, uneven turn‑down service, and no mention of the noisy road outside the room, even though ear plugs were provided. I was looking forward to this stay but would not recommend it again.
Vanessaمنذ شهر