“Hermoso lugar pero falta más calidad en el servicio”
The quiet setting let us truly enjoy the beautiful nature and the pool offered a breathtaking view. The downside was having to get out of the car to open and close the gate because there’s no staff or electric mechanism, which was uncomfortable and unsafe—our car ended up half on the road in a curve, forcing us to park across the street, cross the road to shut the gate and then walk back, a risky chore especially in rain. Guests shouldn’t have to perform tasks that belong to the hotel; an electric motor would solve it. The curtains were sheer, lacking blackout capability, which disturbed sleep. Toilet paper was scarce, with only a partially used roll that ran out almost immediately. Breakfast wasn’t bad, but when we asked whether it was “typical or American” we were told “typical” was available that day; after being seated we received the American style, and the staff said the typical option was only served that day, information we only learned then. In short, you get what’s offered and nothing more.
Carlos·منذ 3 أشهر