The room was cold with no heating. When we got in at 10 p.m., the window was open, making it even colder. The radiators in both the room and the bathroom were set to maximum but stayed cold. It was a cold night, so our stay felt very uncomfortable. We called the property several times; they told us to wait, then said the heating had been turned up, but the radiators stayed cold. Working heating is a basic requirement we expected from the accommodation we paid for.
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