Hotel W Grand - A Boutique Hotel

The room was very clean and comfortable, but the location was the only drawback because it raised transportation costs.

Anand·منذ 5 أشهر

“Property is good but staff not helpfull and not value for money”

The property was okay but not all facilities were available; there was no table with a chair in the room, no cattle, and no slippers.

Kulđeep·منذ 6 أشهر

“Bad experience”

I had no positives to mention, and the hotel cancelled my booking, forcing me to sleep on a bus even though my reservation was confirmed; the staff and reception were very rude.

Kumar·منذ 8 أشهر

The place was clean, but it was farther from Mussoorie than advertised—claimed 5‑6 km but actually 17 km.

Sunit·منذ 9 أشهر

“Worst hotel ever”

Clean rooms rest everything else was hopeless. Hotel W Grand W means WORST. DONT COME HERE PLS PLS PLS . So many reasons to rate it this low. 1) Staff is pathetic. I booked 2 king rooms and called upfront to ensure the rooms. Yet on arrival we were offered double rooms. Later when i showed them the booking voucher they said that these are family rooms. But had no such option called family room. Finally we settled into the family room only. 2) Noisiest rooms No sound insulation at all. You can hear people talking from next room. Not just that, you can even hear water flowing from pipes and drains. 3) Basic amenities lacking. No hand towels. No wiper. Bath towels wet. No shampoo. I had to blinkit it after asking twice. 4) Breakfast experience was a nightmare. After being told that buffet is served in the restaurant, we arrived to see that it wasn't. It was ala carte. They didn''t even pack our leftover paranthas for our onward journey (God knows what they gonna do with those, maybe serve it to other guests , i know that sounds weird but having seen so much about this hotel i guess its quite possible)

Avdesh·منذ 10 أشهر