“Worse experience ever.”
I checked in at 2 pm and was told I would receive my key for room 20, but when I returned that night after they had already taken my payment, no one was in the office. I called the number provided five times before a man answered and said we didn’t have any rooms and kept calling. I made 45 more calls. I had already paid. Another family, who had been booked for two rooms, started calling; finally a man emerged from the dark and apologized, saying he had forgotten I was coming, that the hotel was over‑booked, and that he needed to speak with the manager. He returned and told the other family to contact whoever they booked through for a refund, and told me that someone had checked out of room 20 and he just needed to clean it. By that time it was between 12 am and 1:30 am. His idea of cleaning was putting new sheets and covers on. The room was absolutely filthy, with cockroaches everywhere. We couldn’t even bring our bags in. If I had been closer to home, I would have driven back, but I was four and a half hours away. In short, don’t stay here; it’s not worth your money or time.
Whitney·منذ شهرين