“En contestacion a los propietarios en la anterior reseña.”
As I mentioned in my previous review, when I replied to the owners the communication was zero; they blocked me on WhatsApp and we couldn’t talk. After days of trying to reach you, you never showed up to resolve this the best way for everyone. You never offered any compensation. The same happened with booking; their communication was difficult. You outright denied a refund for a stay that couldn’t be completed because of the conditions we already mentioned, and you couldn’t be told earlier about the illness you excuse, because what we least expected was that upon arrival this would happen—no ventilation in the room, humidity, etc. In the end we were the most harmed; we had to find other accommodation in August and pay again for another place because you couldn’t give a refund or even a partial one. So no, there are no circumstances on your part that explain or justify this. Unfortunately, we have nothing good to say because you made the stay like this. And regarding the light and water, it’s normal for someone to want water and light and not want to stay somewhere where they’re told this as soon as they arrive.
Saraمنذ شهر