Sheraton Buganvilias Puerto Vallarta

“Excelente lugar para unas vacaciones perfecta s”

Excellent service, pretty facilities, and clean—everything was perfect.

Jesus·منذ أسبوعين

The facilities were good, but someone else was able to use another key card to open our room.

Xueqian·منذ أسبوعين

“Cómoda y agradable”

The buffet could offer different options every day; there's not much variety. The pool was crowded.

Luz·منذ 3 أسابيع

The restaurant La Villita and the view from the room were nice. We understand that safety measures for a possible hurricane must be followed, but we felt the hotel used that excuse to refuse alcoholic drinks even though we paid all‑inclusive; the food was also lacking, with little variety, served in a very plain lounge, and the themed restaurants were not open. The pool entrances were shut the whole time, and while we see that as a security measure, we think the pool should be treated independently because it's far from the beach. On Sunday night we were given a horrible box lunch with a cold soup, a banana, water, a cookie, and half a baguette with cheese and ham, and we didn't think we should receive that when they could have offered us a dinner, even if it was just in the lounge. Overall we feel the hotel takes advantage of the situation to cut costs on supplies, food, and drinks, and we don't think what we paid was fair.

Alicia·منذ 4 أسابيع

“Great time overall (fix the food and it's perfect)”

You really feel like the main focus of the hotel and its staff; the accommodation is great overall. The food is very underwhelming. Although the hotel claims to have some of the best restaurants all over the state, we ended up going out sometimes even though we paid for an All‑Inclusive.

Uri·منذ شهر