“Vriendelijk personeel en goede locatie, maar slechte hygiëne, onderhoud en communicatie.”
The staff were very friendly and helpful, we could leave our bags earlier in the lobby under supervision, the room AC worked well and the location was fine; we received a welcome drink on arrival, which was a nice touch, and breakfast was also fine, especially the gentleman working at breakfast who was very friendly and helpful. However, the bathroom had no shower cabin, so after showering the toilet and a large part of the floor were wet; the bathroom in our photo wasn’t listed on Booking; the pool was full of insects and didn’t look fresh to swim in; we had a towel with a hole and a brown stain on the bed; we had accepted a check‑in time of 12:00 pm via Booking, but on the day we were told early check‑in wasn’t possible without extra payment, and the accommodation said we’d need to book an extra day earlier; payment was also odd, it had to be cash, but they didn’t give us back 500 lkr; general maintenance could be better – the door frame didn’t reach the floor, letting small bugs in; the curtains didn’t darken the room well; the hotel’s taxi service was too expensive, and arranging your own was two to three times cheaper; finally, the staff spoke almost no English, making communication difficult.
Tim·منذ 4 أيام