Element Kansas City Overland Park

“Won't stay here again.”

I found a dead gnat in my coffee, but the orange cranberry muffins were delicious. Ants crawled all over my bathroom when I arrived; the hotel was fully booked so I couldn’t switch rooms. Someone sprayed the room, and I was asked to leave for an hour because of the “fumes.” When I returned, dead ants covered the floor and the next morning I woke to more live ones—gross. The hotel cost almost $300, which was unacceptable. I asked for the manager at checkout, but she wasn’t there yet and I was given her card. I emailed about the experience and haven’t heard back. I would have rated the staff higher, but her lack of response ruined it for the genuinely nice people.

Kathleen·منذ شهر

“maintenance issues but still excellent hotel! love!!!”

very clean, friendly staff, excellent breakfast. coffee machine in reception needs to be looked at, makes periodic loud noises and temperature element needs to be calibrated abbot drinks are no longer proper commercial heat temperature (not hot enough) also, maintenance of certain items can be improved: 1. shower grout and silicone over it wearing off or completely worn off 2. shower base in one of the rooms I stayed has many scuff marks…. cheapens the look of the bathroom drastically, maintenance team should looked at it 3. same thing on plumbing! several rooms 105 and then 228 is where I stayed this time both have plumbing issues (most likely either poorly installed or for other reason the wallpaper/ wall finish is bubbling up next to shower entry base… looks bad but most importantly is going to result in needing to incur excessive cost to repair when you will be needing to repair this room before your planned hotel upgrade/ renovation

Carolina·منذ شهر

“Clean and perfect for a family of four.”

The staff were friendly, and the room was clean and spacious enough for our family of four. Breakfast, however, didn’t quite meet our expectations.

Heather·منذ 5 أشهر

“Exceptional stay always. Anytime we have events in the area it’s a top place to stay on our list!”

ملخّص هذا التقييم

The customer service and amenities at the facility were excellent. No issues to report.

Amy·منذ 5 أشهر

“The hotel that has it all!”

The place was very clean, friendly, and comfortable, with kindness at the highest level. It’s family‑friendly and communication was exceptional. Literally nothing was wrong; it was perfect.

Karsting·منذ 5 أشهر