Carlton Lausanne Boutique Hôtel

“RAS”

Close to the metro, but the price is a drawback.

Jean·منذ أسبوع

Good location and room amenities, nothing to complain about.

Dawn·منذ أسبوع

The location and room quality were excellent.

Passionierter·منذ أسبوع

A truly disappointing experience because the reception lacked professionalism. I was first greeted by a very friendly, courteous, and professional young front‑desk staff member. When I booked, I had asked if a room with a small balcony was possible. He confirmed that such a room was available. He first explained that a 15 CHF surcharge would normally be charged, which I immediately accepted. Then he made it very clear that this surcharge would not be applied, because the hotel was offering the balcony room free of charge. His colleague, who was with him, asked him if he was sure the room was available. He replied that he had personally checked and that the room had just been vacated. To avoid any misunderstanding, I asked again if I needed to pay the surcharge. The front‑desk staff member confirmed twice that I had absolutely nothing to pay. When I left, that young man was no longer there. It was this same colleague who then demanded an additional 27 CHF for the balcony, even though we had been explicitly told it was free. When I explained the situation, she simply insisted that I had to pay. I find this approach completely unprofessional and especially disappointing. A client should not suffer from a lack of communication or an internal error between staff members. Moreover, the receptionist was present throughout the whole conversation. If an error had occurred, she had the perfect opportunity to report it immediately, not to wait until the next day at check‑out. It’s not a question of 27 CHF, but of respect for the client, transparency, and keeping promises.

Khusnara·منذ أسبوع

Great location and cleanliness!

Kilian·منذ أسبوع