Crystal Star Inn Edmonton Airport

“horible”

The water was weak and the juice selection was terrible; the bathtub was too high, nearly broke my neck when I slipped out of the shower and hit my head on the side of the tub. The place hasn't been updated since it was built in the 70s, so I wouldn't stay here again.

Steve·منذ شهر

“Didn’t like it at all- would never stay there again”

The price was good, but the bright colours made it feel like a fake hotel and the washrooms on the main floor were dirty—no hand soap or paper towels. The juice at breakfast was actually just a water‑down drink mix.

Cheryl·منذ شهر

“Never again”

The bed was comfortable, but the room originally had two beds, so with only one left it looked huge and empty.

Darryl·منذ شهر

“Worst stay, and staff (family owned)”

The accountant lady tried to help us even after her wallet was stolen, but the ice machine was broken and we were told to go to a service station for ice. The laundry machines didn’t work, and when we checked out the elevator was out of service, both disabled, with no assistance to bring our luggage down. Breakfast was a joke, only one toaster worked every day, and there was no water available during the day. The last day should have been refunded; there was no housekeeping, no coffee or tea, and we had to use dirty towels with no soap or shampoo. At checkout the man was rude and raised his voice. When we asked to speak to the manager, we were told he was out of town and that he would call us, but two months later we never heard anything. The carpet by the bed was dirty and the fridge was never vacuumed during the three days. Where is the manager’s call? Where is the one‑night refund or free night stay? Compensation?

Lefebvre·منذ شهر

Staff very accommodating and location. It’s not clean and needs proper maintenance

Kelly·منذ شهر