Highcliffe Guest House

The building itself is solid and the facilities are fine, but the service left me sorely disappointed. The staff member who handled us knew nothing about proper customer care—no smile, no friendliness, no courtesy, no welcoming vibe at all. We felt utterly unwelcome, and it’s a shame that good rooms can be ruined by bad service. If this attitude sticks around, the hotel’s reputation will take a hit. I won’t stay again and would not recommend it unless the customer service gets a serious upgrade.

Jamaldeen·منذ شهر

The hotel sits right next to the train station, so getting there is a breeze. It’s in a tall building, so after climbing a few steps you’re rewarded with a nice view. The room, however, had no fan or ventilation, making it unbearably stuffy; opening the window let in mosquitoes that kept me from sleeping all night. The bathroom ceiling and shower curtain were mouldy. I already told the owner, who promised to fix it during the off‑season. There’s no kettle or water, so you’ll have to stock up in town.

Woei·منذ سنة

“Very well located guesthouse but room need better maintenance”

This guesthouse is very well positioned near the Haputale train station and offers great views, but the stairs to the rooms are open‑air metal, so you have to be careful when it rains. There’s no kettle in the room, yet the owner kindly brings a carafe of hot water each morning. The facilities feel poorly maintained: the shower curtains are mouldy and ragged, and there’s no Wi‑Fi in the room—you have to go down to the sitting room for that.

Swee·منذ سنة

“넘나 불결한 숙소”

The location is good. The bedding is dirty, as if it’s never been washed; it’s stained and smells bad. The room is damp, especially for my wife—she could only use the hall, not the room. I wanted to leave quickly because it was so unpleasant.

Nanjoo·منذ سنة

Good location. This place isn’t what you’d expect. The town offers spectacular views, but our room only looked at a local billboard and a phone antenna. One wall even opened onto a communal seating area, letting anyone—including a local peeking lady across the way—watch us get our kit off. Curtains had to be closed to block the view. Internet is only on the ground floor; a Wi‑Fi booster would fix that. We booked two nights but stayed three. We looked elsewhere but found nothing better for the price, so we stuck with “The Bates” Motel. Overall, the room is adequate for the money and the hotel is centrally located.

Chris·منذ سنة