Africa Safari South Serengeti Ndutu Ngorongoro

“Reclamación por falta de información sobre el cierre del hotel y perjuicios económicos ocasionados”

I can’t say what I liked because I was forced to cancel the reservation. I also want to complain that I was never informed that the hotel was closed. My safari guide told me about it, and when I found out, just three days before the scheduled check‑in, I contacted the hotel directly to confirm if it was open or closed. They then confirmed it was indeed closed and asked me to cancel the reservation myself. I did so, and after several messages and procedures, I finally got a refund. However, because I received this information so late, I had to find emergency accommodation. The alternative I found was considerably more expensive, which increased my trip budget that I shouldn’t have had to bear if I had been informed about the closure in a timely manner. Therefore, a refund of the reservation fee is not enough; the lack of information and last‑minute handling caused me additional financial loss.

Oriol·منذ 3 أشهر

The location is great and the staff are excellent. The food was fantastic, and there was nothing negative.

Julie·منذ 7 أشهر

The location, the facilities, and the staff were all excellent, with no negatives.

Thomas·منذ 7 أشهر

“Not recommended”

The location was fine. The team was dismissive and even mocked me when I raised concerns about potentially dangerous animals on the path. The restaurant was very poor quality and they refused to let driver‑guides eat with customers.

Sarah·منذ 8 أشهر

We were initially excited about our stay at this hotel, thanks to its beautiful tents and camp. However, things quickly took a turn for the worse when we encountered some issues with the Conservation Tax, which we were told we needed to pay at the reception. Unfortunately, this was not possible, and we ended up waiting for over 4 hours for the issue to be resolved.

Sonja·منذ 8 أشهر