Holiday Inn Express & Suites - Playa del Carmen by IHG

“Excelente”

The breakfast was great and the location excellent, but the first night the bed had a bad smell.

Marcela·منذ أسبوع

“Reclamación formal – Reserva n.º 6428566835 – Holiday Inn Express & Suites Playa del Carmen by IHG”

I paid MXN 8.951,80 in full for a Suite with a large bed and balcony for 2 adults and a 9‑year‑old child. The room wasn’t set up for the capacity we booked; the sofa bed never opened or was prepared, so my family and I had to sleep all three of us on the single bed for three nights. There were not enough towels for three guests even after we asked for more. The room safe was broken on arrival and we had to request a replacement, risking our belongings and wasting time. Housekeeping only cleaned at 17:00, and on several occasions we returned in the afternoon to find the room still unmade, preventing us from resting. The hotel was very noisy, which severely affected everyone’s sleep, including the child. Overall, the accommodation did not match what was advertised or paid for: we were charged for a suite for three people but only two were accommodated. I request a 50 % refund (MXN 4.475,90) or equivalent compensation for the unprovided service and deficiencies, and that the property be held accountable for the accuracy of its listing.

Santos·منذ أسبوع

The location and service were good.

Martha·منذ أسبوع

“Perfecto”

The service is very good, the bed is super soft and comfortable, and the facilities and location are excellent. Everything is perfect.

Ana·منذ أسبوع

Ótima localização, a menos de 5 minutos de caminhada da avenida principal de Playa Del Carmen e do Coco Bongo. O quarto também era muito grande e confortável!. Acho que a TV de nosso quarto não era Smart, então não conseguimos acessar youtube ou demais aplicativos. Na prática, acabou quase não fazendo diferença, tendo em vista que ficamos 5 dias hospedados no Holiday Inn e somente em um cogitamos usar a TV

Matheus·منذ أسبوعين