Hotel Amate del Rio

“Beautiful retreat from the city.”

The property is impeccably maintained and sits in a peaceful spot with friendly staff. I appreciated the boutique vibe, and the hotel is just a short drive from town. The hills and greenery surrounding the site offer a lovely view. The on‑site restaurant was convenient, though it didn’t stand out; it was decent and reasonably priced but could use some improvement.

Dean·منذ شهرين

“Experiencia de atención inadecuada y observaciones sobre las condiciones de la suite en el hotel.”

The hotel is truly beautiful, with rooms that are very well cared for, a serene atmosphere, and charming décor. Dear hotel owner, I want to tell you about an unfortunate incident during my recent stay. When I checked out and handed over the keys, I was told I could stay in the pool. Yet both the pool manager and Officer Roberto approached me several times, repeatedly asking about my departure time and where I was from. Although Roberto tried to apologize, the familiarity with which he continued the interaction made me feel extremely uncomfortable. I had to leave earlier than planned. I urge you to review your staff’s conduct, as it is essential to maintain a professional and respectful tone at all times. Additionally, I believe it would be very valuable to provide them with a hospitality course, as this experience marred what had otherwise been an enjoyable stay. It is a shame, because the hotel seemed very pretty, but due to this situation I no longer feel safe returning. I also wanted to mention that, while staying in the suite, I noticed that the service room is located under the jacuzzi, and the adjacent patio had a garbage smell, which affected my perception of the space. Finally, I would suggest that, given the solar panel technology, if the mornings are cold, they could consider raising the pool water temperature to improve the guests’ experience. Sincerely.

Roxana·منذ 5 أشهر

“Malinalco/Acapulco friends”

Comfortable, nice, clean, excellent service.

Mario·منذ 5 أشهر

The staff were very attentive and friendly, and the rooms are spacious and well equipped. The garden area and pool are also very nice. The room lacks air conditioning, making it too hot; there are fans, but they’re not enough.

Montes·منذ 5 أشهر

The facilities, staff very attentive and friendly.

Sergio·منذ 5 أشهر