Brooklands Lodge

The only issue was that the shower head wouldn’t stay up, so I had to hold it.

Natasha·منذ 4 أسابيع

The spot was very good, yet the bed placement was awkward—head could hit the side while sitting. The lights were dim, central heating failed, but the receptionist supplied a portable unit.

Mohammad·منذ شهر

“Don’t want to return”

The location was great, but our room sat below the ground floor, making it very dark. The shower was broken, the door wouldn’t close, the remote was dirty and the batteries weren’t sealed, and there were no outlets near the bed.

Oksana·منذ شهر

“Veľká spokojnosť”

Jednoduché, priestorovo veľké aj kúpeľňa. Lokalita dobrá. Všetko OK

Stefania·منذ شهر

“It was absolutely horrible”

The bed was okay, but the place was disgusting and one of the worst I’ve ever stayed at; I would never recommend it. The facilities were dirty and broken. The page didn’t make it clear that check‑in wasn’t in the same building, which annoyed me when I tried to find it; no apology or chat was offered. The lobby was silent and horrible. When we got our key, we had to climb very tall, nasty steps. The window was small with no view, and the room layout was awful. They gave us a tiny TV that couldn’t be used because the remote didn’t work. In the shower, there was no light, a used toilet roll, it was cold and dirty. The drain was black and mouldy, and the towels were tiny and didn’t cover me. There were no signs indicating the water flow, so I had to call to ask how to fix it. The first night was disappointing, but the second night was one of the worst nightmares I’ve ever had: I woke at 3:00 am to police banging and shouting at the neighbors. I didn’t sleep until 7:00 am because I struggle with sleep. Check‑out was at 10:00 am the next morning, and I was utterly disappointed. When I spoke to the front desk, they claimed they weren’t aware of this. The police entered the hotel because the front door was open, which it always is. It’s completely unsafe and horrible. I am utterly disgusted, and when I raised it, I received no apologies or compensation.

Marcia·منذ شهر