Aloft Arundel Mills BWI Airport

“Great Place To Stay”

The rooms were comfortable, clean and quiet, and the customer service was good.

Pedro·منذ شهر

The room was clean, but the blow dryer didn’t work and the shower took a long time to heat up. Usually when you book through a third party, you end up with second‑hand service. They also spelled my name wrong. The blow dryer didn’t work, you had to pay for breakfast, but overall it was okay.

Pamela·منذ شهرين

“Disappointed”

The rooms had different lighting, but the bar was closed.

Tawan·منذ شهرين

I loved the retro vibe of the rooms and the pool was great, but I wondered why I was charged for parking.

Tilisha·منذ شهرين

“I need a refund for both Rooms!!!”

Elijah and Briana were the only staff I liked; Manager L'otasha needs more training when guests bring concerns. The rooms were unsanitary: 214 had hair on the blanket, so we asked for an extra blanket because a long hair seemed trivial, and maintenance had to install a sink plug because the sink had none and the water didn’t drain. On day two we found bodily fluids under the blankets and on the fitted sheets, and discovered a dried toenail with fungus on the sheets of room 215, so we pulled the sheets down in 214 to see if we missed anything. Manager L'atosha replied, “why didn’t you say anything last night,” and said only 5000 Bonvoy points if you’re a member. I didn’t come down right away because it was late and I was pissed off, needing to calm down. Assistant Manager Tyreik said he would send an email later that Thursday or no later than Friday the 31st to see what he and the general manager could do for me and my aunt. We’re now on Tuesday 8/4 and I still haven’t received an email or heard back from the general or assistant manager. I spoke to Elijah on 8/3 and Briana on 8/4. At this point I need a full refund to my account for both rooms on the original card they have on file. We’re not okay at all; sleeping on nasty, dirty sheets is a health hazard.

Angel·منذ 3 أشهر