“Sadly poor mantainance/communication, impacted our enjoying a excellent restored character property”
The property had a charming restored character, yet the smoke detector in the bedroom was disabled and communication was terrible. The detector cover was left open, a legal requirement that it be functional. Because of the high ceilings, a ladder was needed, so maintenance handled it. We were told to unlock a neighboring room with a working detector, only to discover another unused room also had a disabled detector, supposedly left that way by maintenance. They promised it would be fixed the next day, but no follow‑up came. When we returned, the detector was still disabled, and we were told the staff had attended to it. This posed a privacy risk, as my wife has mobility issues and would have struggled to react quickly in the shower. We were told the problem could not be resolved until an electrician arrived the next day, but we were already checking out that day.
Brianمنذ شهر