We booked a room for two nights with an extra‑large bed. About an hour before arrival, the host called to say there was no electricity in the bathroom. She offered either a smaller room or a temporary floor lamp, promising the issue would be fixed the next morning. When we arrived, there was no lamp at all. When I called, the host was rude and dismissive, saying she had guests and couldn’t talk. I was told to go to another room, find a lamp, and bring it myself. But even that didn’t solve anything, because the bathroom outlets didn’t work, so there was nowhere to even plug it in. Instead of the extra‑large bed we booked, we were offered a room with a small, narrow bed, which was completely unsuitable for two people. The room and the bed linen also raised serious concerns about cleanliness. Because of all this, we decided not to stay at all. We left the key where we had found it, moved to a much more expensive hotel, and immediately requested a refund. That same day, we contacted because the accommodation clearly did not match what we had booked, and we did not spend a single night there. Although the reservation was non‑refundable, we tried to negotiate a refund with the host, but she refused to return the money. I received only a small compensation itself. In my opinion, this was completely unfair treatment of a guest. After this experience, I strongly do not recommend this place.
Rolandas·منذ شهر