“Excellent hotel, I was was unlucky with the staff.”
The accommodation is excellent, the location is wonderful, the room is clean, the breakfast is delicious, and the breakfast area feels cozy. However, I have never met such an unempathetic reception staff. When we arrived, we greeted the staff but no one acknowledged us; one employee was busy giving tourist information to other guests. We expected the same level of attention and service. Eventually another staff member asked for our passports, pointed out the lift, handed us the key, and walked away. I felt like a hotel employee who had simply come to collect a key. This has never happened to me before.
Sonata·منذ أسبوعين