I didn't like that I paid for 4 rooms from booking. Com queen rooms. 6 adults and 10 children. But because you over booked we were stuck with 4 king rooms. Huh? Now where do the kids sleep. On the floor. How does this happen? We check in at 11pm and she only has 3 king rooms and has to figure out where to get the 4th, I am assuming she cancelled someone. This is bad business practice. There are no words that describe how disappointing this is. Did not know the hospitality did business like that. If I didn't show up first than we would be on the receiving end this tangled web you have weaved. If we use a booking party and paid for what we wanted, than that should have happened. 10 kids had to sleep on the floor. Ugggg
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