The food was delicious and the palace itself is beautiful. The staff spoke almost no English and international cards were not accepted, but everything was eventually sorted out.
Mercedesمنذ 4 أشهر
لحظة من فضلك…
★★★★★·Shāhpura·7.8
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أو اكتبها ببساطة — «حوالي يوم 20، ثلاث ليالٍ»
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Shahpura Haveli, a 5‑star retreat 70 km from Jaipur International Airport, boasts a sun terrace, lush garden and year‑round outdoor pool. Free Wi‑Fi, private check‑in/out, 24‑hour front desk, and on‑site parking ensure seamless service. The family‑friendly restaurant offers Indian, American, Italian and local dishes, with vegetarian, gluten‑free and dairy‑free options, plus a bar and coffee shop. Air‑conditioned rooms feature balconies, minibars and flat‑screen TVs.
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كيف يقيّم النزلاء الفندق، جانبًا بجانب.
The food was delicious and the palace itself is beautiful. The staff spoke almost no English and international cards were not accepted, but everything was eventually sorted out.
Mercedes·منذ 4 أشهر
The service was excellent and they paid close attention to us.
Sandeepa·منذ 5 أشهر
Mr. Navneet Sharma was very helpful and made our stay comfortable. The rest of the staff were less attentive.
Roy·منذ 10 أشهر
The service was perfect. The location is a bit remote.
Roland·منذ سنة
The building and rooms are beautifully renovated and delightful. Our experience at Shahpura Haveli was not good. Two related problems arose: first, the promised facilities were missing—there was no swimming pool (closed and drained for repairs), no bar (closed and unstaffed), no outdoor dining, and no cafe. The minibar was listed but the fridge was empty, and there was no room‑service menu; we later learned the hotel only had a single physical menu for the restaurant and rooms. Second, the staff failed to greet us at the entrance, did not take our bags, and there was no reception staff when we arrived. The receptionist, once present, could not speak enough English to communicate effectively. Room service was slow and we had to request extra pillows three times before receiving any. The restaurant offered a single menu, the food took over an hour from sitting down to service, and the quality was poor, as if microwaved. No one apologized for these issues; only after a long discussion did they offer a 30 % discount on food and drinks, which was insufficient. We are requesting a refund, especially because the promised amenities were not delivered. Overall, it was a shocking experience for a 5‑star hotel, compounded by its location in a small village with no other amenities, forcing us to rely entirely on the hotel. It is a shame that such a beautiful property has so much potential. As it stands, it cannot be recommended.
Bernard·منذ سنة