The service level was unacceptable. The booking listed a price of 30 €, but at the front desk, after fees, the total was 35 €. Staff blamed the older booking for the price change and said the 15 % commission should have been disclosed earlier. I emailed the hotel and sent a message through Booking asking if a foreign card could be used; I never received a reply. When I asked why the extra fee existed, the employees said they didn’t want problems and asked for my card number. No refund was offered. Other hotels in the city don’t charge extra commissions. We had a reservation for the same hotel on different dates, but no one was at the front desk and the staff didn’t answer calls, so we had to find another hotel late that night. The hotel’s website also gave false information: we chose a property with a late check‑in desk, but that wasn’t provided. The stated check‑in time was until 12 am.
Vladimirمنذ شهر