From the room, the bed and linens were fine. The breakfast could have offered fewer than eight cakes and more variety of foods; the French bread was stale and the rolls were burnt. We arrived 40 minutes before closing and noticed a coffee bottle in the background; I told the woman with the headscarf and pale skin that she should replace it, but she just nodded and didn’t. Then two more couples waited there, which took time. Juice was also served at the end. A blonde who looked like someone from management started to address the shortcomings; she was accompanied by a man who stayed and observed. This woman came in and out a few times bringing kitchen items (cakes) but her hair was loose without a headscarf during these entries, giving the impression that they weren’t prepared for the demand and there was no staff management. I chose this hotel for its location and reviews, which aren’t exactly promotional, but during a concert event there was no support at check‑in either. Two men were present—one finishing a check‑in and guiding guests to the room, the other looking very new—left the area, leaving us without action, and it was already 19:00, when we should have been settled. When they returned, we checked in again. Another point: at check‑in we saw a partnership with the OAB; when asked about the discount, they couldn’t explain it. Even after showing the registration document, we paid via Pix and no cash‑back was offered, only for future reservations, which we couldn’t use since we’re not from Paraná. Remove the reception sign even if it’s small and recessed, because this information isn’t provided at booking.
Elianeمنذ شهر