DoubleTree By Hilton Baltimore North Pikesville

“Hotel 5 estrellas”

The 5‑star hotel offered spacious rooms, free parking, attentive service, and modern, spotless rooms—all at a very reasonable price.

David·منذ شهرين

“Impressed with Manager, two very happy customers!”

The breakfast was good. Nice staff. The hotel room was very clean and comfortable. With plenty of room to move around. Very good layout, on a scale of 1-10 I will give it a 9 for the room only. On our first night stay the TV was not working at all. The front desk said there was nothing that could be done until the next day. Paying for a hotel room with no TV all night is unheard of. This is not the 1930s. To get some type of entertainment we were forced to watch a movie on "OUR CELL PHONE" on YouTube, can you imagine that. The next morning a Tech person came to the room and said that the TV and box connection were bad and the room should be shut down?. He did not think switching out the TV and box would solved the problem, but recommend that we switch rooms instead. But instead, we reached out to Sidney the front desk manager. This is when things started to improve. Sidney met with with us and even visited the room and to see just how bad things were. He immediately knew what the problem was. He said that the TV was flawed and needed to be replaced. He removed a working TV from another room buy himself and switched it out. Like magic everything was working. Hats off to Sidney. It did not stop there, for our inconvenience, Sidney offered us a complementary breakfast and an extra night stay. We were very please with the out come, especially how he fixed the TV issue and offered us more comfort with another nights stay. I wish more managers were like him. I can't ever remember any manager who would take the time to listen and visit the room and then solved the problem, not ever. Because of how he handled the situation and without calling for a tech to help him, I would highly recommend that Sidney be elevated from office Manager to General Manager. Double Tree by Hilton Pikesville, MD. needs to recognize just how fortunate they are to have him and put him in a higher position so that others can learn from him. We really liked the hotel and because of management like Sidney we will surely return. One very happy customer!

Dannis·منذ شهرين

“Nice place to stay”

The location was great—we were heading to a wedding less than 10 minutes away. The hotel was nice and clean, and the breakfast was large. The only downside was the lack of a pool, but we didn’t have time to use it anyway.

Zviah·منذ شهرين

“No lo recomiendo…”

The hotel was ordinary in terms of facilities and service, clearly a pass‑through property. The rooms were dirty, and the air conditioning in my room was a portable unit. I would not stay here again.

Diego·منذ 3 أشهر

It’s a nice new‑looking hotel with large rooms, but some outlets in the room didn’t work.

Weathersjt·منذ 3 أشهر