Sinonomesou Kinosaki Onsen

The location was good. Everything else was acceptable for the price I paid. My room was on the 3rd floor, room 36. I couldn’t sleep that night because the insect spray scent lingered all night. The owner and an irate receptionist pushed me to pay extra taxes; I have proof but they refused to look at the receipt I showed them.

Amy·منذ 5 أيام

The staff were very friendly, especially the new French employee who made communication a breeze. The hotel’s onsen was pleasant and the room was spacious. The staff were eager to help, even dropping us off at the laundromat in the rain. The downside was that the room had no window to the outside, so ventilation was poor, and the fridge was stocked with bottles to buy, which we’d rather have left empty for our own use.

Didier·منذ 5 أيام

“良心的”

The food was excellent! The staff were smiling and very kind. The location was good, the Jizo bath was nearby, and the main street was close, making shopping convenient. The price was reasonable. The only downside was that the building was old, so there were small spots of dirt.

Yoriko·منذ أسبوع

“Lacking hospitality”

Great location and easy to find. Quick check in process. Staff brought my luggage into my room as I dropped them off prior to check in time. Average breakfast- would be great to have some coffee - visitors would appreciate. The negative part for me was the staff. There were storming into my room numerous times in the morning. The latest breakfast time that could request it was 8am. Lady started knocking my door at 0750 to bring the breakfast in. But that’s fine. I brought the tray out of the room once I was done so I can get some rest before the 10am check out time. 2 Ladies again at 0830 knocked my door because they wanted to remove my futon. I explained to them that I want to nap a bit before my check out. An hour or so (0945) they started knocking my door again to remind that check out time is at 10, like it was not enough all the other times and they reminded me! I left my room not even a minute after 10am but I felt like they wanted to kick me out of the room since the time they served me breakfast like my room is not my private space which I paid for and can stay until the scheduled check out time. All that disturbance took away the serenity and the hospitality feeling that a ryokan must have. The 2-3 mins won’t make a difference if they wait until the guest vacates the room. I stayed in Kinosaki 2 nights before this accommodation in another ryokan and I didn’t feel like a burden to them! Anyway, I don’t want to put the blame on the entire staff but the ladies who I encountered in my room really ruined my experience. Futon could be a bit thicker for more comfortable sleep

Maria·منذ أسبوع

“Čudovit oddih”

We stayed at a lovely ryokan that had everything we needed, including a baby bassinet for our toddler. The staff were friendly, breakfast was excellent, and there was a small onsen in the room.

Anamarija·منذ أسبوع