“Booking.com dropped the ball”
We booked online, only to be told upon arrival that our reservation had been canceled two days earlier. A kind gentleman explained that the property had overbooked and had taken the last available room, so we lost our booking. I had paid in advance for a 4‑bedroom Presidential suite with a kitchen and living room. Instead, we were moved to a different hotel and split into two rooms for the ten of us. I was disappointed that the reservation was not honored, especially since no email or call informed me. I was offered either a cancellation with a refund (no timeline given) or the two hotel rooms. These condos look great and I would have loved the long weekend, but the downgrade and lack of apology were disheartening.
Vanessaمنذ 6 أشهر