I booked two rooms; one was fine, the other had a terrible smell. Two front‑desk staff were present. When I asked for a new room, the first person said no and I was out of luck, but the second person, “Susan,” was kind, understanding, and swapped my room. Susan is the kind of employee you want on the front desk. As a Hilton Honors member I wasn’t treated that way at first, so thanks to Susan I stayed; otherwise I’d have switched hotels.
Dawnمنذ أسبوع