“Looks great in the pictures. Thats about it...”
I was excited to stay in the “Deluxe King Size” room (312) because the hotel looked great on photos, but the reality was a let‑down. Inside, there was no Wi‑Fi, broken floor tiles, exposed electrical sockets, no blackout curtains, a dirty bed frame, and a coffee machine that didn’t work. The place is not near the beach and offers no beach amenities, and the “breakfast” was just drip coffee from a thermos at a poolside station. Staff seemed uninterested, never saying “Good morning,” “Hello,” or asking how my stay was. Check‑in was awkward: the self‑check‑in kiosk was broken, so a woman—maybe the manager, though she never introduced herself—checked me in with a clipboard. The pillows and mattress were too soft, the AC unit was old and loud, and the parking lot had no lighting, making it feel unsafe, cold, and uninviting. None of the emailed check‑in, check‑out, or feedback links worked, and the “concierge recommendation” message was completely empty. Overall, the experience was disappointing and far below my expectations.
Oren·منذ أسبوعين