1 full bed
الأسرّة 8.3/10 · ذكرها 20 ضيفًا
“I need refund for the budget, travelers clean, and cheap”
wonderful stay warm is with tiny, but it’s comfortable to sleep very
The room was nice, housekeeping came every day, the staff were friendly, and the location was great. Nothing negative.
“I demand a full refund, plus additional compensation for the distress, harassment, and health hazard I endured. Booking.”
I stayed at Rhine Guest House in Hong Kong from 24–27 August 2026 (booking ref: 6341259184). The first room was extremely dirty and the door lock jammed, posing a clear security risk. I asked for a refund and to check out immediately, but the staff refused and only offered a room change. The second room was cleaner, yet the toilet was unusable: the flush was so weak that waste and paper came back up the pipe, creating a health hazard. The tank took over 5 minutes to refill. When I reported this, the female manager shouted at me, blamed me for “breaking” the toilet, threatened to charge me for damage, and even pushed me physically. She told me to check out a day early without any refund. I emailed customer.service@ and the dedicated booking address, but after more than 3 days I received no reply. My complaints were completely ignored and no help or mediation was offered. I strongly advise other travellers to avoid this property. Their lack of response is unacceptable—they left me unsupported in a stressful and unsafe situation. I will now take this to the Hong Kong Consumer Council and the Licensing Authority.
The room smelled moldy, the bedding was unclean, the bathroom door wouldn’t close, there was no outdoor area, and the hotel description was completely inaccurate. Disgusting.
“highly recommend for the budget travelers wonderful stay perfect location”
I highly recommend this place for budget travelers: it’s cheap and clean, and the window view is pleasant. I stayed here for more than a week, and housekeeping cleaned my room and removed the car daily. There’s free drinking water, a microwave, and the location is central—easy to get everywhere. The price is very low, the bed is comfortable, and the Wi‑Fi is strong. Nearby, there’s a bus station and a metro station, so Wi‑Fi and everything else is convenient, though the Wi‑Fi sometimes stutters. The downside is that in the morning and evening the elevator is very busy.
“I need refund for the budget, travelers clean, and cheap”
wonderful stay warm is with tiny, but it’s comfortable to sleep very
The room smelled moldy, the bedding was unclean, the bathroom door wouldn’t close, there was no outdoor area, and the hotel description was completely inaccurate. Disgusting.
The room was nice, housekeeping came every day, the staff were friendly, and the location was great. Nothing negative.
“highly recommend for the budget travelers wonderful stay perfect location”
I highly recommend this place for budget travelers: it’s cheap and clean, and the window view is pleasant. I stayed here for more than a week, and housekeeping cleaned my room and removed the car daily. There’s free drinking water, a microwave, and the location is central—easy to get everywhere. The price is very low, the bed is comfortable, and the Wi‑Fi is strong. Nearby, there’s a bus station and a metro station, so Wi‑Fi and everything else is convenient, though the Wi‑Fi sometimes stutters. The downside is that in the morning and evening the elevator is very busy.
“I demand a full refund, plus additional compensation for the distress, harassment, and health hazard I endured. Booking.”
I stayed at Rhine Guest House in Hong Kong from 24–27 August 2026 (booking ref: 6341259184). The first room was extremely dirty and the door lock jammed, posing a clear security risk. I asked for a refund and to check out immediately, but the staff refused and only offered a room change. The second room was cleaner, yet the toilet was unusable: the flush was so weak that waste and paper came back up the pipe, creating a health hazard. The tank took over 5 minutes to refill. When I reported this, the female manager shouted at me, blamed me for “breaking” the toilet, threatened to charge me for damage, and even pushed me physically. She told me to check out a day early without any refund. I emailed customer.service@ and the dedicated booking address, but after more than 3 days I received no reply. My complaints were completely ignored and no help or mediation was offered. I strongly advise other travellers to avoid this property. Their lack of response is unacceptable—they left me unsupported in a stressful and unsafe situation. I will now take this to the Hong Kong Consumer Council and the Licensing Authority.
