Sheraton Indianapolis City Centre Hotel

“Good option to be downtown with friendly staff, but pricy for what you get.”

I liked how close the hotel was to downtown and Lucas Oil Stadium, and the check‑in staff happily and kindly met my requests for a quiet room away from the elevator; the beds were clean and comfy, though the rooms felt a little dated and the price was crazy, especially since breakfast and parking weren’t included.

Kristina·منذ 3 أسابيع

“Meh”

Convenient for the concert, but I had to pay $55 for parking and was forced to use valet because there was no garage access.

Frankie·منذ شهر

The location was good and the amenities were decent, but both the breakfast and the room rate turned out to be expensive.

Duffy·منذ شهر

The building was old, the showers didn’t work properly, the sink kept dripping all night, and the toilet was the first one I’d ever seen under a sink; the front‑desk staff were nice, but the valet could use a smile.

Delovan·منذ شهر

“This hotel was far below what I expected out of a Sheraton.”

The pool was great with plenty of seating spaced out so people didn’t crowd each other, and room service delivered to the lounge chairs, which I loved; however, the hotel was much older and run down compared to other Sheratons, the phone in our room didn’t work, we only had one bath towel for two of us, and I had to call the front desk on my cell to get towels sent up—though I eventually found a direct line to a person and reported the broken phone; the valet process was a joke: we were told we’d receive a text to request our car, but I never got one; I called the front desk on my cell (since the room phone was dead) and the woman was short with me, saying she’d get our car pulled around; after we got downstairs 10 minutes later, no car; I asked at the front desk, she said she’d called our room but no one answered; I reminded her our room phone was broken and I’d already reported it, yet she was short and asked what kind of car we had so valet could pull it; instead of quietly telling valet, she yelled across the lobby, told him our car type, that I hadn’t received a text, and that I needed one to set up payment; the valet read my phone number out loud to everyone and then fetched our car; after getting the text, the front‑desk woman told me to follow a link and enter “BTR”; I tried the prompts on my phone, reached the credit‑card entry screen, and she again said “put BTR” as if I should know what that meant; I asked why and where to do that, she pressed things on my phone to force me to a screen where I could enter a payment code.

Blair·منذ شهر