The St. Regis Cap Cana Resort

“UNA JOYA Y UNA GRAN SORPRESA POSITIVA”

An extraordinary hotel, honestly; I liked everything.

Elias·منذ شهر

The beach was disappointing.

Thania·منذ شهرين

“Beautiful property, disappointing service that does not meet St. Regis standards.”

The property itself is beautiful. The architecture, landscaping, pools, beach, and guest rooms are outstanding. The hotel is immaculate, and its location in Cap Cana is exceptional. It has everything needed to become one of the best luxury resorts in the Caribbean. Unfortunately, the service did not reflect the St. Regis brand. Throughout my stay, I experienced repeated service failures, poor communication, and a lack of attention to detail. Requests often required multiple follow-ups, and there was little sense of genuine hospitality or anticipation of guests’ needs. For the premium price charged, the overall service was far below expectations. A luxury property is defined by its people, and this was the greatest disappointment of my stay

Natalia·منذ 3 أشهر

“The best hotel experience I have ever had. ⭐⭐⭐⭐⭐”

I’ve stayed in countless luxury hotels worldwide, but none have matched this experience; the service level was truly exceptional, far beyond what I expected, turning a 10/10 into a 1000/10, and the entire team’s professionalism, attention to detail, and warmth were outstanding—certainly a reason to return. ⭐⭐⭐⭐⭐

Mackenson·منذ 3 أشهر

“Es war erholsam aber konnten nicht im Meer baden!”

The restaurant and pool were lovely, but the prices were too high compared to the value, and the beach was not good, which was a shame.

Zeljko·منذ 4 أشهر