“Extremely disappointed with our stay”
The staff were quick and efficient at check‑in and helped us arrange an auto‑rickshaw for our temple visit, giving good shopping tips for prasaad. Room service for meals was prompt, and the bathroom was clean with functioning air conditioning. However, we booked a Family Suite but were split into rooms 101 and 102 instead. Despite having paid in advance a week earlier and sharing a screenshot with the hotel, the rooms were not ready. In room 101, the shower knob was broken, the AC remote was missing, the TV didn’t work, and the carpets and doormats were dirty. Room 102 had a constant foul odor, insects, and dirty carpets and doormats. Breakfast was not provided as expected, and when we ordered it, it only started serving at 11 am with many items missing from the menu. The hotel staff said we could get a complimentary pickup from the station, but at checkout we were charged 400 /‑ per trip for both pickup and drop. The property clearly needs major maintenance and fell far below what we paid for.
Prakashمنذ 4 أشهر