“WORST EXPERIENCE EVER”
I’m formally requesting a refund for my stay. I paid a higher rate for a Double Room based on the advertised room options, yet I was given a room with only one double bed, which was not what I reserved or paid for. Additionally, the bedding was wet, the sheets smelled foul, the toilet didn’t flush properly, and the bathroom was poorly cleaned with visible hair. We tried multiple times to get help from the front desk, but no one was available. After returning to the hotel around midnight, the bedding’s odor was so bad that we had to buy our own sheets from Walmart. At checkout, I asked the hotel to address the incorrect room and the unacceptable conditions, but the issue was not resolved. I later learned that the employee I spoke with was actually the manager and had the authority to handle my request. I did not receive the room type or level of cleanliness and service I paid for, so I am requesting a refund and a written response regarding the resolution of this complaint. I organized the complaint chronologically, separated the incorrect-room issue from the cleanliness and maintenance problems, and made the refund request clear and firm without being overly emotional, emphasizing that the Double Room carried a higher price to strengthen my argument that I did not receive what I paid for.
Linetteمنذ 3 أسابيع