Palette MG Road Ernakulam Formerly Harbour View Residency

Nil. Not like a hotel

Vinod·منذ سنة

The staff were terrible.

Sn·منذ سنة

“Horrible stay with no support and help from booking.com. Not recommended to others.”

Only the exterior of the hotel looks good alongwith it's location which is on the main road. Rest all was a very bad experience in that hotel. There was nothing which I liked. Overall it is an old property situated bang on the main road and may have been maintained well at one point of time in the past. Right now, it is just a place for young couples to spend a few hours together and a running kind of a property with no serious customer satisfaction business. 1. The response of while booking the hotel which did not inform me that it was a OYO hotel. I never prefer staying in OYO hotels and I had no idea unless I checked in that it was an OYO hotel. 2. The lack of response or complete silence of when I raised my concerns on the complaint page by typing in several times. Even I called the help centre wherein I was made to hold for more than 15 mins and then my call was disconnected. This happened thrice. 3. The reception staff who was only interested in taking the payment at the time of check-in. Not even once they informed me that no restaurants are available and not even any facility for a cup of tea or hot water. The check in itself took a couple of minutes as the guy was busy in surfing his mobile and speaking to other guests. 4. I had booked a triple king room and the images of the room portal showed it had an electric kettle which is very important for me as I have a medical condition and require hot water frequently and also to take my medicines. I told this to the hotel staff but they refused any help. 5. The room which I initially checked in did not had a functional AC, a functional intercom, very few lights, no waste bin. What it had was a big sized sofa which was infact not required. It did had a fridge. 6. On complaining we were shifted to a room which was of a much smaller size with switch boards popping out of the wall and none were functional. The fridge was also not working and did not work throughout our stay. The AC was even not working well, the bathroom did not have any ventilation nor an exhaust fan. 7. We were told by the hotel staff to raise our complaint to OYO and I sent a detailed email to OYO escalations and the response was anything but what the issue was. Neither bothered to call back. 8. This is not only a badly functioning hotel and should be avoided by guests but it also shows the lackadaisical approach of booking

Ramit·منذ سنة

The building is old, the taps don’t work properly, the AC can’t be adjusted, doors are stuck, and there are no bath towels or soaps.

Nair·منذ سنة

“Filthy rooms”

The rooms were filthy, the bedsheets hadn’t been changed in ages, and the rooms were in terrible condition, which the staff even accepted. The flush didn’t work, and it was the worst experience I’ve ever had.

Nair·منذ سنة