TownePlace Suites by Marriott Baltimore BWI Airport

“Café da manhã e atendimento nota 10”

Breakfast was excellent for an American standard and went beyond what I expected, but the room had a cigarette smell.

Luciano·منذ 3 أسابيع

“My experience was not satisfactory and stressful.”

The location was acceptable, and I was forced to stay here because my usual hotel was fully booked, so the reception was okay. The breakfast was a disaster: the french toast was soggy, the oatmeal was undercooked, the waffle maker’s timer didn’t work so I had to guess the cook time, and overall the food was inedible. The elevator was out of order for a while, then fixed, but it posed a fire risk. The woman running breakfast used inappropriate terms of endearment like “sweetheart” or “honey” toward guests, which felt discriminatory based on age and gender; she never addressed men the same way. When I raised the issue, the manager, who supports that discriminatory attitude, dismissed my concerns and scolded me for loudly complaining about the broken elevator. I also noted that the elevator’s location was far from the entrance, making it hard to walk with luggage. As a Marriott member, I rarely encounter problems at their hotels, so this experience was frustrating.

Betty·منذ شهر

“it was all good, was a group of 8 and all were very pleased. would definitely book again.”

Breakfast was decent; I didn't expect much, and while a few items took a bit to cook it was fine – only the coffee ran out during breakfast service. Also, there was no spot to refill water bottles and the gym was empty when I was told to go there.

Gloria·منذ شهر

Everything was fine – the room and kitchen were clean. However, there weren’t enough kitchen utensils, and the room didn’t have enough towels. To get ice, I had to go to the front desk instead of using an ice machine on my own.

Yvette·منذ شهرين

“Comfort & Convenience”

The ride from BWI and the Light Rail was quick. The room was very clean with efficient amenities, and the bed was extremely comfortable. The staff were very helpful and breakfast was varied and delicious! The only issue was a miscommunication about the shuttle: 1) Pick‑up at BWI is on the second floor, door 5, but we were only told “door 5.” 2) The sign at check‑in says “Shuttle runs every 1/2 hour” but this was omitted unless requested.

Peggy·منذ 3 أشهر