“Una experiencia decepcionante: falta de mantenimiento, mala atención y ninguna solución”
The room had several issues: the terrace door was broken, water leaked, the fridge was broken, and after we switched rooms the AC still didn’t work. The hotel also didn’t provide the accessibility we’d requested, even though we’d mentioned it before booking. The staff were rude and mocking, and we had to leave early, find another place, and pay extra. The hotel refused to refund the amount, and the 1,500 MXN deposit remains unpaid. A disappointing experience with poor facilities and unacceptable customer service—DO NOT STAY HERE.
Aaronمنذ أسبوعين