The Querque Hotel

I couldn't eat anything that was served.

Thomas·أمس

“Other than the rude guy checking us in, we had a good stay.”

The place was spotless and the pool was a blast, plus the price was great. The only downside was that the front desk guy never said hello, even when my son tried to greet him; he was a tiny guy and got ignored even at goodnight. My son still has good manners.

Mailman·منذ يومين

“Great Potential, But Too Many Details Fell Short”

The Querque looks and feels better than most Albuquerque hotels I've been to. The lobby is inviting, the bed was super comfy, and I slept soundly with no noise during my weeknight stay. A maintenance worker was friendly and tried to fix the problems. I liked the vibe and thought it could become my new favorite Albuquerque spot. But a few things fell short: the sliding glass door in my original room wouldn't close or lock, making the room accessible from an outside ledge—a serious security issue. The heater was broken, and even after the maintenance guy secured the door and suggested a room change, the key for the replacement room didn't work. After a 3.5‑hour drive, having to go downstairs to sort it out was frustrating, especially with the front desk receptionist’s dismissive, smug attitude. Cleanliness was another let‑down: I found about a dozen hairs in the bathtub and had to run the water to clear them. Breakfast was mostly carbs, with few protein or healthier options; both the regular and decaf coffee were empty, and the staff member at breakfast was talking loudly on a Bluetooth headset while cleaning, which felt distracting and unprofessional. There also seemed to be ongoing construction and detours around the property. The hotel shares some facilities with the neighboring Crowne Plaza because its own gym wasn’t working. Overall, the property has potential, but maintenance, housekeeping, front desk service, and breakfast all need improvement.

Monique·منذ 5 أيام

The staff and customer service were fantastic, and we enjoyed all the amenities. The only thing that was off was the food, which was fine but nothing special.

Mazetta·منذ 5 أيام

Security was tight. The shower was still dirty, with water marks on the walls, the shower head, and the faucet; there was no restroom fan. The bed was too soft, and we found trash under the couch when we moved it. They never gave us the crib we’d requested and didn’t place us on the bottom floor as we’d asked—clearly they ignore booking notes. You could hear people slam doors all night, Wi‑Fi was spotty, and the TV channel selection was lacking.

Bowdrie·منذ 6 أيام