“Comfortable apartment, but the deposit, housekeeping and management arrangements need improvement.”
The apartment had many great features: the bed and pillows were extremely comfortable, hot water was excellent, and the space was large enough to spend a lot of time in. Michelle responded promptly to my messages and took my feedback seriously. Unfortunately, there were several maintenance and housekeeping problems. The fridge was extremely noisy, which was especially annoying while I spent many hours working. Water was also on the bathroom floor near the toilet. My biggest issue was how a housekeeping problem involving blood stains was handled; I found the response excessive and uncomfortable, though I understand housekeeping follows the owners' instructions, so I see it as a management issue rather than a fault of individual staff. I had discussed the relatively large security deposit with Michelle beforehand. Having written almost 100 accommodation reviews, and only one other stay in Malaysia where this happened, I rarely encounter such a large deposit. It creates an expectation that any issues at check‑out will be handled reasonably and professionally. After this experience, I would be reluctant to book another property that requires this type of deposit in advance. Another difficulty was that much of the day‑to‑day management seemed to be left to housekeeping, whose staff I dealt with could not communicate in English. Booking, payment, and the deposit were handled efficiently by management, but once you are actually staying there, resolving an issue can become a difficult process of trying to communicate with gestures and translation. The owner apologized afterwards and said she would address the issues, which I appreciated, but overall the experience left me with mixed feelings.
Jacquelineمنذ شهر