I booked a double room for five nights and ended up dealing with terrible management. On the third day at 8:15 am, the manager texted me on WhatsApp saying I’d booked a 1.5‑person room and that I had to move because a couple was coming to use mine. I reminded him I’d booked a double, not 1.5, and that I couldn’t switch until the evening because I was on a tour; he finally let me stay and found another solution for the other guests. That same day I told him I’d be leaving early for tours and returning late, so I asked him to warn me in advance so I could pack; he never replied. On my last night, at 7 pm, he knocked on my door and told me I had to go to a smaller room because another couple had booked mine. This was extremely stressful because of the total lack of respect and certainty, never knowing what would happen even after showing him a screenshot of my booking that clearly said DOUBLE ROOM. I read earlier reviews that other guests complained about different bed sizes in what the place advertises as double rooms, and some couples said the bed was too small. The property should explain on the website the different bed options (single, queen, king…) and list prices accordingly to avoid this intolerable abuse.
Raquelمنذ 3 أسابيع