“A localização, as áreas comuns e o contato com a natureza foram pontos muito positivos, mas tivemos uma experiência nega”
We really liked the location, the common areas, and the natural surroundings that made the place feel welcoming. The first night, however, was ruined by guests who had come back from a wedding, stayed in the pool area, and talked loudly late into the night, disturbing our sleep while we were staying with a 3‑year‑old child. We tried to reach the front desk via WhatsApp, the only channel available, but our message never got read. The next day we asked about it and were told simply that “this happens” and that the guests would leave soon. We felt there was a lack of attention and no attempt to resolve or lessen the issue. At check‑in the staff were friendly, but after that incident the treatment changed and we sensed discomfort from the team. We understand that other guests’ behavior isn’t always under the hotel’s control, but we expected more support and care in handling the situation.
Káthia·منذ شهر