Sunbird Mount Soche

“They missed the mark completely.”

They missed the mark entirely. The service was extremely unprofessional and slow; I waited over 90 minutes for a food order twice, and one night room service took almost two hours for a soup and coffee. I called twice to cancel, yet they still delivered it and demanded payment. I waited over 30 minutes for the bill and a take‑away box, and eventually had to go to the kitchen myself. The reception staff were rude and disorganized: when I arrived after 2 pm my room wasn’t ready, and I had to wait until 16:45. I tried booking a shuttle, was told to return after an hour, came back, and was told to come back again after an hour; eventually they helped, but the rudeness made me doubt reliability and I arranged alternatives. A Saturday party on the front lawn right in front of my room played loud music, so I had to sleep with noise‑cancelling headphones. The Wi‑Fi was exceptionally unreliable; despite multiple vouchers from reception I had endless connection issues, and over four nights I only accessed Wi‑Fi from my computer once. Breakfast by the pool lacked seating; my spot was taken twice when I stood up to grab food and drinks from the buffet. Overall, the management and service were extremely disappointing.

Michelle·منذ 6 أيام

“A badly managed, over priced, and underinvested hotel; the only redeeming factor are the lovely staff.”

The staff are lovely, the bed was comfortable, food was OK. It’s a crumbling 3 star hotel in desperate need of investment. The rooms are tatty and the bathrooms awful - greying sealant, rusty shower pole, plastic shower curtains, fraying towels and no bath mat. The rooms feel dirty - but not because of housekeeping (who I think do a good job) but because the underlying product is so tired. The in room safe is complicated to use, and there are no instructions. I had to call for help. Two days before arrival I asked the hotel to arrange a transfer, but despite chasing they never replied. In the end there was a driver waiting, but it would have been nice not to have landed unsure. Comically I did get confirmation the next day! On check in, although it was 15.00 and my check in time was 14.00, I had to wait until 16.00 for the room. This happens, so that in itself wasn’t a huge deal. What really annoyed me was check out morning; I was called at 10.30 and asked when I was checking out. Two things here - what hotel has a check out as early as 10? Secondly my booking confirmation clearly showed a check out time of noon. And all this for the equivalent of USD 200 per night

Paul·منذ شهرين

“I had a lovely stay. I was there for two nights. It was very comfortable. The staff were most friendly and accommodat”

I stayed in a spot right in the middle of everything.

Maggie·منذ شهرين

“Blantyre”

The place was in a good spot, but the staff left something to be desired.

Grace·منذ 4 أشهر

The staff were courteous, yet the Wi‑Fi kept dropping.

Maria·منذ 7 أشهر