Old Town Guesthouses-Batroun

“Very good and cozy”

The spot is great and the staff were helpful, but the door didn’t respond to the codes; the team handed us a card and key instead, which worked fine. There’s no balcony, and that would have made the stay perfect.

Katia·منذ شهر

“Highly recommend”

The place feels truly authentic, is well kept, and is super comfy right in the heart of Batroun’s old souks. Nothing to complain about.

Nour·منذ شهرين

“Good location but inaccurate room photos. Front desk people do not care about guest concerns at all”

Overall, it was a decent stay, but the photos and room types listed online didn’t match what we booked. We reserved a CHALET that showed no stairs in the pictures, yet the actual room had stairs that would have been inconvenient for guests. Upon arrival, we were offered a Duplex and the staff completely ignored the confirmed booking “CHALET.” When we asked, they claimed the chalets actually have stairs, contrary to the online photos. The worst part was the reception staff’s dismissive attitude and their refusal to address our concerns, especially after they charged an extra $50 to our card. Repeated attempts to resolve the issue met with silence.

Zaid·منذ شهرين

“the worst holiday experiences we have had, and it was entirely due to conditions at the guest house.”

I’m formally disappointed with our recent stay. We arrived at 12:00 PM but were told we couldn’t check in until 3:00 PM. With only one day for vacation, we spent the afternoon at the beach and came back to the guest house around 6:00 PM, hoping to relax. Instead, none of the three of us had water in the bathroom or shower. Imagine paying for a guest house to relax, yet being unable to use the bathroom or shower until about 8:30 PM. The maintenance crew came and went all evening. When water finally returned, it was a very weak stream, making showering nearly impossible. We spent hours waiting instead of enjoying our stay, and the constant maintenance visits disrupted our privacy and prevented us from resting. At around 11:00 PM the internet also stopped working; we reported it, but nothing was done. The next morning the situation worsened: all three of us woke up with no water again. We couldn’t use the bathroom, shower, or even wash our faces before leaving. This caused great frustration. We paid for this accommodation and expected the basic services that any guest house should provide. Unfortunately, we did not receive what we paid for, and our only vacation day in Batroun was completely ruined because of these repeated issues. I requested a refund. We have videos and photos documenting everything, including the bathroom condition and the problems we experienced throughout our stay. Regrettably, based on our experience, I cannot recommend this property to anyone. On the contrary, I believe this listing should be reviewed because the accommodation failed to provide the basic services advertised. This was, unfortunately, one of the worst holiday experiences we have had.

Reem·منذ 3 أشهر

The place was quiet and clean, but the air‑conditioner didn’t cool enough.

Noureldin·منذ 3 أشهر