Отель У рыбака

It’s within walking distance to the lake, but we had major communication, billing, and service problems during our three‑night stay. Before arrival, the booking platform told us to pay a 30 % advance deposit to a personal account. Our attempts to confirm this via the official phone number and WhatsApp were ignored. After we transferred the deposit, the property said our original rooms had been given to earlier paying guests. Because other places in Cholpon‑Ata and Bosteri were fully booked for the World Nomad Games, we felt forced to upgrade to larger, much more expensive rooms. Though the hotel was said to be full, it looked largely empty, hosting only our group of 10 and a few other guests. The online listing claimed credit cards were accepted, which a staff member confirmed by text before our trip, yet at reception they refused card payments and demanded cash only, forcing me to borrow money from my fellow travelers. The service level was disappointing. Our rooms were never cleaned during the three nights. Breakfast was served after 9:00 AM and was so poor that we drove into Cholpon‑Ata to eat elsewhere. The property seemed severely understaffed, run by a single person handling reception, housekeeping, and food service. After we checked out, the property asked us to mark our reservation as a “No Show” on the booking platform, even though we had completed the three‑night stay.

Chee·منذ شهر

We arrived at the Bastieri Hotel, near the Fisherman’s Wharf, for two days and it was worth it. The girls were great and always ready to help. The manager Dilya quickly checked us in; when our room wasn’t ready, she put us in another room temporarily because we got there early in the morning. Every morning the breakfasts were wonderful on the balcony with a varied menu. The rooms were high quality – all wood, excellent floors, gorgeous wallpaper, expensive mattresses that were firm and not worn, and good textiles everywhere (curtains, towels). The bathrooms were well made, convenient, and the full‑height wrought‑iron mirrors in the rooms were a nice touch. The location was fantastic, everything was close: the beach “Golden Sands”, the market (bazaar), cafés, taxis, exchange offices. We really liked the hotel and will definitely come back next year. Thanks a lot to Dilya and Pasiba – the girls did a great job.

Воронцова·منذ شهرين

“В целом приятное впечатление”

The breakfasts were not very good, only 3 out of 5 were acceptable. The hotel itself was clean and cozy, with a fresh scent and quiet. The beach towels and blankets were clean. Flowers were everywhere, making it very pretty. We were able to check in early; we arrived by night bus early in the morning and a room was free. The breakfasts were not varied, there was no fried eggs. The toast was very greasy and oily. There was a lack of butter, fried eggs, and buns.

Aminyam·منذ شهرين

“Ужасный пентхаус "У рыбака"”

The administrator tried her best, which depended on her. The location was convenient. The balcony was useful. The breakfasts were terrible, cold, not tasty, served very late, and there was never any porridge, omelette, or butter. They delivered to the rooms. There was no housekeeping in the room. The room was terribly cold, and there was only one blanket for one person.

Ада·منذ شهرين

“Отличный отель”

Excellent hotel, I recommend it to everyone! Good location, clean, cozy, all the essentials are there. Friendly staff! Special thanks to Dilya! If we gather again, we’ll only go to you! There are no downsides!

Евгения·منذ 3 أشهر